Rules for buying and selling goods in the SOLEMLUX online store
1. General provisions
1.1. These Rules of Purchase and Sale of Goods (hereinafter referred to as the “Rules”) establish the conditions for using the SOLEMLUX online store www.solemlux.lt (hereinafter referred to as the “SOLEMLUX Store”). The Rules apply when the Buyer selects, orders and purchases goods offered in the SOLEMLUX Store or in any other way uses the services provided by the SOLEMLUX Store.
1.2. The SOLEMLUX store is an online retail store focused on consumers who buy goods to meet personal, family, household needs not related to business or profession.
1.3. In the SOLEMLUX store, the sale of goods is organized, performed, and related services are provided to the Buyer by UAB SOLEMLUX, registered office address 3 Smiltynų kel., Smiltynų I k., Kaunas district, legal entity code 301843597, VAT payer code LT100004937718.
1.4. The Buyer according to these Rules is any person who purchases in the SOLEMLUX Store or uses other services of the SOLEMLUX Store (hereinafter referred to as the “Buyer”). The right to use and buy in the SOLEMLUX store is entitled to (a) able-bodied natural persons, i.e., persons who have reached the age of majority and whose capacity is not restricted by court order, and (b) legal persons acting through authorized representatives registered in the SOLEMLUX shop in accordance with the Rules.
1.5. By registering or placing an order, the Buyer unconditionally confirms that he has the right to purchase in the SOLEMLUX store.
1.6. Together with the order of goods submitted by the Buyer, these Rules become a contract concluded between the Buyer and SOLEMLUX and are a legal document binding on both parties. The Agreement is considered concluded when the Buyer forms and submits an order for goods in the SOLEMLUX store, makes a payment in accordance with the Rules and terms (when the Buyer has chosen to pay for the goods at the time of order) and SOLEMLUX sends a confirmation that the Buyer's order has been accepted. If the Buyer chooses to pay for the goods in the SOLEMLUX store at the time of delivery, the contract is considered concluded when the Buyer forms and submits an order for goods in the SOLEMLUX store and sends a confirmation that the Buyer's order has been accepted by e-mail. The contract between the Buyer and SOLEMLUX for the purchase and sale of such goods shall be deemed to be concluded at the address of SOLEMLUX's registered office from the moment SOLEMLUX (his representative) ascertains the documents of the Buyer (or another adult collecting the goods at the Buyer's address) circumstances) that the Buyer (i.e., the person who ordered the relevant product and paid its price (or chose to pay its price at the time of delivery) or a person authorized by a legal entity) or another adult collecting the goods at the Buyer's address has the right to purchase the ordered goods. If SOLEMLUX determines that the Buyer or other person collecting the goods at the Buyer's address does not have the right to purchase the ordered goods, the contract is considered not concluded, these goods are not transferred to the Buyer (or other person collecting the goods at the Buyer's address) and the money paid for these goods at the time of order) are returned to the Buyer within 20 (twenty) working days from the planned delivery date. In this case, SOLEMLUX has the right to deduct the cost of delivery of the goods from the amount paid for the goods returned to the Buyer. If the Buyer has not paid for the delivery of the goods in advance and due to the above reasons the goods cannot be transferred to the Buyer, the Buyer must reimburse the costs of delivery of SOLEMLUX goods.
1.7. The Buyer is not given the opportunity to place an order for goods in the SOLEMLUX store if he is not familiar with the Rules and / or does not agree with them. In cases where the Buyer does not agree with the Rules or a part of them, he should not order goods in the SOLEMLUX store. When the Buyer orders goods in the SOLEMLUX store, it is considered that the Buyer has read and unconditionally agreed with the Rules.
1.8. SOLEMLUX reserves the right to amend, revise or supplement the Rules. When the Buyer makes a purchase in the SOLEMLUX store, the Rules in force at the time of placing the order apply, therefore the Buyer is recommended to get acquainted with the Rules during each purchase.
1.9. SOLEMLUX does not assume any risk or liability and is unconditionally released from it if the Buyer has not read the Rules in part or in full, even though he has been given such an opportunity.
1.10. SOLEMLUX has the right to limit the number of registered Buyers, taking into account the technical capabilities of the SOLEMLUX shop system.
1.11. SOLEMLUX has the right to restrict the Buyer's use of the SOLEMLUX store services or cancel the Buyer's registration without notice if the Buyer uses the SOLEMLUX store in violation of these Rules, attempts to compromise the stability and / or security of the SOLEMLUX store or SOLEMLUX orders.
1.12. Subject to Clause 1.2 of the Rules, and in order primarily to meet the needs of retail consumers, SOLEMLUX reserves the right to restrict purchases with the characteristics of wholesale, i.e., SOLEMLUX has the right to refuse to accept and / or execute the Buyer's order (s) when the Buyer orders unusually large quantities of goods in retail (regardless of whether the goods are ordered in one order or several orders placed in a relatively short time) and / or when the Buyer's order (s) have other characteristics of a wholesale purchase.
1.13. SOLEMLUX may temporarily or permanently terminate the operation of the SOLEMLUX Store without notifying the Buyer in advance. In the event of force majeure, SOLEMLUX has the right to suspend the performance of the contract until the force majeure disappears, notifying the Buyer of the suspension of the order. If the subsequent performance of the contract is no longer relevant to the buyer, then the buyer has the right to withdraw from the contract by notifying SOLEMLUX. In the event of suspension of SOLEMLUX's activities, but in the event of the possibility of fulfilling confirmed orders, all rights and obligations provided for in these rules or applicable legislation relating to orders already executed or in progress shall remain in force.
2. Registration and processing of personal data
2.1. In order to use the SOLEMLUX shop and buy the goods offered in it, the buyer must register in the SOLEMLUX shop system by filling in the registration form. The following personal data of the Buyer must be provided in the registration form: name, surname, e-mail, address to which the goods will be delivered, telephone number, other data necessary for the delivery of the goods. The authorized representative of the legal person shall provide the name of the legal person instead of the name and surname.
2.2. The Buyer is responsible for ensuring that the information provided in the registration form is accurate, correct and complete. If the data provided by the Buyer in the registration form changes, he must update them immediately. In no event will SOLEMLUX be liable for damages incurred by the Buyer and / or third parties as a result of the Buyer providing incorrect and / or incomplete personal data or failing to change or supplement the data as a result of such changes.
2.3. The Buyer has the right to change, supplement or cancel his registration at any time without restriction. Upon cancellation of the registration, the Buyer loses the opportunity to use and buy in the SOLEMLUX store. The buyer regains the opportunity to buy only after re-registering in the SOLEMLUX store. Please note that changing the address and / or telephone number is important for debit or credit card payments (see point 3.2.2).
2.4. Upon registration, the Buyer creates individual login details (username and password) and undertakes to keep them secret and not to disclose them to any third parties. To reduce the risk of unauthorized access to the SOLEMLUX Store on behalf of the Buyer, it is recommended to create a complex, unpredictable password (recommended to be at least 8 characters, uppercase and lowercase letters, numbers and punctuation, to avoid easily predictable words (Buyer's name, surname and etc.) and / or number (e.g., date of birth, etc.) and change it at least every 6 (six) months. The Buyer is responsible for the complexity of the login data created by him and their storage, as well as for any actions (data transfer, submitted orders, user comments, etc.) performed in the SOLEMLUX store by logging in with the individual name and password of the Buyer. If the services provided by SOLEMLUX are used by a third party who has logged in to the online store using the Buyer's login details, SOLEMLUX considers this person to be the Buyer. If the Buyer loses his login details, he must immediately notify SOLEMLUX by post, telephone or by e-mail or change the login details by logging in to the SOLEMLUX shop system in the "My details" section. SOLEMLUX cannot and will not be held liable for damage caused to the Buyer by third parties logging in to the SOLEMLUX store using the Buyer's login details. The security of login data is crucial for debit or credit card payments (see point 3.2.2).
2.6. The Buyer's personal data will be used to identify the Buyer, determine whether the Buyer and the person to whom the goods are delivered, are of legal age (in cases established by the laws of the Republic of Lithuania), sell and deliver goods, issue accounting documents, return overpayments and / or money for returned goods, administering debts, fulfilling other obligations arising from the sales contract and ensuring the Buyer the opportunity to use other services of the SOLEMLUX store.
2.7. The Buyer's personal data will be processed for direct marketing purposes only with the Buyer's consent. The Buyer's consent is expressed by filling in the registration form and marking the relevant fields in the form in accordance with the procedure established in these Rules.
3. Prices of goods, payment procedure and terms
3.1. Product prices in the SOLEMLUX store and in the formed order in Euros is with VAT. The goods are sold to the Buyer at the prices valid in the SOLEMLUX store at the time of placing the order.
3.2. The buyer pays for the goods in one of the following ways:
3.2.1. Payment using electronic banking or settlement intermediation is a prepayment using the electronic banking or settlement system used by the Buyer. In order to use this form of payment, the buyer must have signed an electronic banking or brokerage agreement with the banks and companies specified in the SOLEMLUX store. When paying for the goods in this way, the Buyer generates a payment in the electronic banking system according to his paid order. The Buyer transfers the money to the SOLEMLUX account. The responsibility for the security of the data at the time of the Buyer's payment in this case lies with the respective bank or company, as all monetary transactions take place in the electronic payment system of the bank or company.
3.2.2. Payment at the time of ordering using payment cards is a prepayment using a MasterCard, VISA or VISA Electron debit or credit card used by the Buyer, which is issued in the countries of the European Economic Area; Payment cards issued in other countries are not accepted in the SOLEMLUX store when paying in this way. When paying for the goods with the Buyer's credit or debit card for the first time, the Buyer must enter his card details. In other cases of payment for goods with a credit or debit card that the Buyer has paid for in the SOLEMLUX store, sometimes the SOLEMLUX store system will offer to pay for the goods with a credit or debit card that the Buyer has paid for goods in the SOLEMLUX store at least once without re-entering the card details. In this case, to complete the purchase using the Buyer's credit or debit card, which the Buyer has paid for the goods in the SOLEMLUX store at least once (i.e., any of the cards), it will be enough to re-enter the Buyer's SOLEMLUX store system password. It should be noted that if the Buyer changes the delivery address and / or the Buyer's telephone number registered by the Buyer in the SOLEMLUX store system (in the "My data" section) to protect the Buyer's interests from possible abuses, the SOLEMLUX store system will cancel payment cards list that have already been used for payments In the SOLEMLUX store, and will require re-entering the card data, i.e., as if paying with the appropriate card for the first time. In addition, the Customer, at any time connected to the SOLEMLUX store system (in the "My data" section), can delete the list of payment cards that have already been used to make payments in the SOLEMLUX store. Both when entering the credit or debit card data and when paying with a credit or debit card, the Customer does not leave data in the SOLEMLUX store system, as the Buyer is directed to the secure server of the certified service provider for the payment transaction. Only partial information about the payment card number is returned to the SOLEMLUX store system from this server.
3.2.3. Payment in cash is the settlement of goods at the time of delivery. It is desirable that the Buyer, having chosen to pay for the goods in cash at the time of delivery of the goods, have the exact amount of money, but the courier delivering the goods may give a refund. The buyer must check and calculate the return given by the courier together with the courier at the time of delivery. Once the Buyer has confirmed the transfer of cash in writing, the Buyer may no longer make claims for the amount of the return.
3.2.4. Payment using payment cards is payment for goods during their delivery using a debit or credit card used by the Buyer.
3.3. If the Buyer chooses to pay for the goods at the time of ordering, the Buyer undertakes to pay for the ordered goods immediately, but not later than within 1 (one) hour from the moment of placing the order. Only after SOLEMLUX has received the relevant confirmation of the Buyer's payment for the goods and their delivery (transportation) from the payment system operator of his choice (by paying in the manner specified in clauses 3.2.1 or 3.2.2 of the Agreement), the order is executed and the delivery term is calculated. The prices of goods and their delivery to pay the invoice are calculated including VAT. If the Buyer chooses to pay for the goods during their delivery, the Buyer's order begins to be executed and the term of delivery of the goods begins to count immediately, with SOLEMLUX confirming this by e-mail specified to the Buyer.
3.4. If the Buyer chooses to pay for the goods at the time of ordering, SOLEMLUX has the right to cancel his order without notifying the Buyer in advance, if the Buyer does not pay for the goods within 1 (one) hour from the moment of placing the order.
3.5. The VAT invoice is issued by SOLEMLUX and submitted to the Buyer by e-mail specified in the Buyer's Registration Form within 3 (three) working days after delivery of the goods.
3.6. The buyer, if he is a legal entity, has the right to pay for the goods by paying the submitted pre-invoice (choosing this method of payment). Upon receipt of the pre-invoice, the Buyer makes the payment using the online link indicated in the advance invoice, which points to the electronic banking system. In the electronic banking system, the payment is generated for the buyer according to his paid order. The Buyer transfers the money to the SOLEMLUX account within the term specified in the advance invoice. If the buyer does not pay the advance invoice within the term specified therein or if the advance invoice is not paid according to the online link indicated in the invoice, the order of goods is not executed. The responsibility for the security of the data at the time of the Buyer's payment in this case lies with the respective bank or company, as all monetary transactions take place in the bank's electronic banking intermediation settlement system.
4. Assembly and delivery of goods
4.1. SOLEMLUX store provides sales and goods are delivered all over Europe. The delivery service is subject to the fee indicated on the "Delivery of Goods" page of the SOLEMLUX store and applicable at the time of placing the order. The delivery fee may be fixed or dependent on the value, weight, and size and / or delivery time of the goods ordered by the Buyer.
4.2. SOLEMLUX has the right to unilaterally set the minimum amount of the shopping cart at its own discretion, i. e., the minimum amount for which the Buyer should select and order goods in the SOLEMLUX store in order to purchase them. The minimum amount of the shopping cart is indicated in the "Delivery of goods" section of the SOLEMLUX store. Delivery fee is not included in the minimum amount of the shopping cart.
4.3. SOLEMLUX will make every effort to ensure that the Buyer's order is fulfilled in full, but cannot and does not provide any guarantees in this regard. If there is no remaining or sufficient quantity of the ordered product at the place of ordering, SOLEMLUX reserves the right not to deliver the product, to deliver a smaller quantity or to choose a product similar or as similar as possible to the Buyer's ordered ("Similar Product"). The Buyer may indicate in the SOLEMLUX store system whether or not he wishes to have a Similar Product selected.
4.4. If the price of the Similar Product selected by SOLEMLUX is lower than the price paid by the Buyer, the difference between the paid and the actual price shall be paid to the Buyer's account no later than within 20 (twenty) working days from the delivery of the goods. If the price of the Similar Product is higher, SOLEMLUX confirms that the Buyer will no longer have to pay extra. When the Buyer has chosen to pay for the goods at the time of their delivery, the Buyer pays the actual price of the Similar Goods, unless this is higher than the price of the goods specified in the order - in which case the Buyer pays the price specified in the order.
4.5. If the Buyer is not satisfied with the Similar Product selected by SOLEMLUX, he may return the product to the SOLEMLUX representative who delivered the goods upon delivery of the consignment. The fact of return is noted on the invoice, bill of lading or other document of delivery - acceptance or return of the goods (electronic devices such as CAT S40 may also be considered as a document).
4.6. Upon acceptance by the Buyer of the Similar Goods delivered by SOLEMLUX, they may be returned at a later date (except for goods which are not exchanged or returned in accordance with the law) only in the section “Cancellation of the Contract. Exchange and Return of Goods”.
4.7. If the Buyer has paid for the goods at the time of ordering, the Money for the goods paid by the Buyer but not delivered from SOLEMLUX, as well as for similar goods returned by the Buyer at the time of delivery shall be paid to the Buyer's account no later than 20 (twenty) working days after delivery.
4.8. Where the Buyer has chosen to pay for the goods at the time of delivery, the Buyer must pay only for the goods delivered from SOLEMLUX, including those which the Buyer returns for any reason at the time of delivery. At the time of delivery of the goods, the courier does not technically have the possibility to adjust the invoice by deleting the goods that were rejected at the time of delivery. The money paid by the Buyer for the goods returned during its delivery shall be returned to the Buyer's account no later than within 20 (twenty) working days from the delivery of the shipment.
4.9. The goods ordered by the Buyer are delivered from the SOLEMLUX store system at the Buyer's registered address. The buyer undertakes to accept the goods himself within the time window selected during the order formation.
4.10. In the event that the Buyer or the recipient is not found at the delivery address specified in the Buyer's SOLEMLUX store system, SOLEMLUX has the right to deliver the goods to any other adult at the specified address, and the Buyer has no right to make any claims to SOLEMLUX for delivery to the wrong entity.
4.11. If delivery of the goods is not possible due to the fault of the Buyer or due to circumstances beyond the Buyer's control (the Buyer provided incorrect address when registering in the SOLEMLUX store system, the Buyer or consignee is not found, the person receiving the goods is a minor, presented an invalid identity document or refused to present an identity document to verify the age of the person receiving the goods according to the applicable legislation or these Rules), the Buyer does not have a sufficient amount of cash specified in the order, the Buyer cannot pay with a payment card through no fault of SOLEMLUX, etc.), the goods are not sent again (unless the Buyer pays extra for re-delivery of the goods) and the money paid in advance for the goods is refunded after deducting the delivery fee. In case the Buyer received a discount on the delivery fee at the time of placing the order, but delivery of the goods is not possible due to the Buyer's fault or circumstances, SOLEMLUX reserves the right to deduct the full delivery fee (valid at the time of ordering) from the amount to be refunded to the Buyer regardless of the discounts applied at the time of placing the order. If the Buyer has chosen to pay for the goods at the time of delivery, the Buyer must cover the delivery costs incurred by SOLEMLUX, the amount of which is specified in Clause 1.6 of the Rules.
4.12. SOLEMLUX delivers the goods to the Buyer within the time window selected during the ordering process. The Buyer agrees that in exceptional cases the delivery of goods may be delayed due to unforeseen circumstances beyond SOLEMLUX's control. In this case, SOLEMLUX undertakes to contact the Buyer immediately and coordinate the delivery of the goods.
4.13. In all cases, SOLEMLUX is released from liability for violation of the terms of delivery of goods, if the goods are not delivered to the Buyer or are not delivered on time due to the fault of the Buyer or due to circumstances beyond the Buyer's control.
4.14. At the time of delivery of the goods, at the request of the Buyer, the driver must provide an opportunity to check with SOLEMLUX or his authorized representative the condition of the consignment, the completeness (range) of the delivered goods. If the Buyer fails to check the condition of the consignment, the completeness of the delivered goods and (or) fails to record data on violations of the consignment in accordance with the procedure established in this clause, the consignment shall be deemed delivered and intact.
4.15. After the inspection of the consignment, the goods are handed over to the Buyer only when the Buyer signs the consignment note, consignment note or other document of delivery - acceptance of the consignment (electronic devices such as CAT S40 may also be considered as a document). If the Buyer is unable to sign in electronic or other documents due to physical disability, illness or other reasons, another person or SOLEMLUX (or a person authorized by him) shall sign on his behalf, after the Buyer confirms the possibility of signing. If the Buyer does not sign the consignment note, comodity note or other delivery-acceptance document (including electronic document), the goods are not transferred to the Buyer and the goods are not re-sent (unless the Buyer pays extra for re-delivery) and the money paid for the goods in advance refundable after delivery tax. In the event that a discount on the delivery fee has been applied to the Buyer at the time of placing the order, SOLEMLUX reserves the right to deduct the full delivery fee (valid at the time of placing the order) from the amount to be refunded to the Buyer, regardless of the discount. If the Buyer has chosen to pay for the goods at the time of delivery, the Buyer must cover the delivery costs incurred by SOLEMLUX, the amount of which is specified in Clause 1.6 of the Rules.
4.16. In cases when the Buyer notices during the acceptance of the goods that the consignment does not contain the correct quantity of goods or the delivered goods do not correspond to the ordered goods and is not indicated in the invoice, bill of lading, consignment note or other delivery-acceptance document, the Buyer must inform SOLEMLUX immediately (upon delivery of the goods). When the Buyer determines that the delivered goods are of unsatisfactory quality, he does not accept the defective goods and must return them to the courier, and note the fact and reason for returning the goods on the invoice, bill of lading or other document of delivery or acceptance of the goods.
5. Product quality guarantee and shelf life
5.1. The characteristics of all products sold online in the SOLEMLUX shop are indicated in general in the product description accompanying each product.
5.2. SOLEMLUX is not responsible for the fact that the goods in the SOLEMLUX online store may not match the actual size, shape and color of the goods due to the characteristics of the monitor used by the Buyer or other technical reasons, as well as reasonable appearance discrepancies. If the discrepancy in the color, size or shape of the product is due to the actions of SOLEMLUX or related third parties, then SOLEMLUX shall be liable for any discrepancies in the appearance of the product.
5.3. SOLEMLUX confirms that it is responsible for the sale of the goods ordered in the SOLEMLUX online store and the proper delivery of the purchased goods, the quality of the goods, the proper fulfillment of the return conditions and the implementation of other legal rights and obligations of the seller.
5.4. In the event that the Seller does not provide a guarantee of the quality of items for certain types of goods, the guarantee provided by the relevant legal acts shall apply.
6. Withdrawal from the contract. Exchange and return of goods
6.1. The Buyer has the right to withdraw from the contract of purchase and sale of goods concluded in the SOLEMLUX store by notifying SOLEMLUX in writing no later than within 14 (fourteen) calendar days from the date of delivery of the goods. The buyer must provide a free-form notice of withdrawal and other information specified by SOLEMLUX by e-mail to SOLEMLUX firstname.lastname@example.org
6.2. After submitting a written notice of withdrawal and other information specified by SOLEMLUX, the Buyer must return the goods (if delivered) within 15 (fifteen) calendar days in accordance with the procedure for exchange and return of goods set forth in Clause 6.6 of these Rules.
6.3. The right provided for in Clause 6.1 of the Rules may be exercised only by the Buyer, who is recognized as a consumer in accordance with the provisions of the Law on Consumer Protection of the Republic of Lithuania, i.e., a natural person seeking or concluding contracts for purposes (consumption purposes) not related to his business, trade, craft or profession.
6.4. We remind you that according to the Civil Code of the Republic of Lithuania and 2001 June 11 By the Resolution of the Government of the Republic of Lithuania provisions No 697 approved "Retail Rules" do not change or return the following quality goods:
6.4.1. goods made to the consumer's specific instructions, which are not prefabricated and which are made to the consumer's personal choice or instruction, or which are clearly tailored to the consumer's personal needs;
6.4.2. packaged goods which have been unpacked after delivery and which are unsuitable for return for health or hygiene reasons.
6.5. Goods are exchanged or returned in accordance with the 2001 June 11 Resolution of the Government of the Republic of Lithuania No. 697 approved Retail Rules, the Civil Code of the Republic of Lithuania and other valid legal acts of the Republic of Lithuania.
6.6. Defective goods are exchanged or returned to the buyer upon delivery from the SOLEMLUX store after prior coordination of the delivery time and address. For returns, please contact us by e-mail email@example.com or by phone 8 600 00 400.
If the Buyer wishes to return the low-quality goods during their delivery, the goods are returned to the SOLEMLUX representative who delivered them.
6.7. When returning or exchanging goods purchased in the SOLEMLUX store, SOLEMLUX has the right to request the completion of the return or exchange form provided by SOLEMLUX.
6.8. Returned or exchanged quality goods must be undamaged, have not lost their commercial appearance (labels have not been removed and damaged, protective films have not been torn off, etc.), consumer properties and may not be used. The product must be returned in the original packaging, the same set as received by the Buyer, be sure to provide the product purchase document, warranty card (if issued), instructions for use and other accessories of the product. If the product is not complete, damaged, untidy or not properly packaged, SOLEMLUX has the right not to accept the product, not to change it and not to return the money paid by the Buyer for the product.
6.9. The money paid for the goods accepted by the Buyer but later refused shall be paid to the Buyer's account no later than within 20 (twenty) working days from the date of receipt of the Buyer's notice of withdrawal, unless SOLEMLUX and the Buyer agree otherwise.
6.10. When returning or exchanging high-quality goods that correspond to the Buyer's order, the Buyer shall not be refunded the delivery fee paid by him.
7. Exchange of information
7.1. SOLEMLUX sends and otherwise contacts all notifications to the e-mail address or telephone number provided in the Buyer's registration form.
7.2. The buyer sends all messages and questions and otherwise contacts by e-mail firstname.lastname@example.org or by phone +370 681 37777.
8. Withdrawal of goods in SOLEMLUX stores
8.1. The goods ordered by the Buyer are delivered to SOLEMLUX stores. The buyer undertakes to pick up the goods himself within the time window selected during the order formation.
8.2. The Buyer pays for the goods by prepayment using electronic banking, payment intermediation or payment card.
8.3. When delivery is made to SOLEMLUX stores, the order is stored according to the established order submission-withdraval schedule. The customer will be able to pick up the ordered goods during the opening hours of the respective SOLEMLUX store:
8.4. Customers will be informed about the delivery of goods to SOLEMLUX stores by sending an SMS message and e-mail letter.
8.5. The general terms and conditions of the Purchase - Sale Rules apply to the quality of the goods, warranty and return of the goods.
9. Final provisions
9.1. These Rules have been drawn up in accordance with the legal acts of the Republic of Lithuania.
9.2. The law of the Republic of Lithuania shall apply to the relations arising on the basis of these Rules.
9.3. In the event of damage, the guilty party shall indemnify the other party for direct losses in accordance with the procedure and on the grounds established by the laws of the Republic of Lithuania.
9.4. All disagreements arising from the implementation of these Rules shall be resolved through negotiations. If no agreement is reached, disputes shall be settled in accordance with the laws of the Republic of Lithuania.
9.5. Every user also has the opportunity to resolve disputes with SOLEMLUX electronically without going to court. The consumer must first contact SOLEMLUX in writing and, within 14 days of receipt of the claim, if SOLEMLUX does not respond to the consumer's claim or if the consumer's claim is not satisfied, the consumer may contact the out-of-court consumer dispute resolution body, i.e., State Consumer Rights Protection Service (Vilniaus st.25, 01402 Vilnius, e-mail email@example.com, phone 852626751, website www.vvtat.lt ).